Privacy Policy

# Privacy Policy for ReviewFlowCX

**Last updated:** [27-11-2025]

​

ReviewFlowCX ("we", "our", "us") provides messaging and automation services to businesses ("Clients") who use our platform to communicate with their customers ("End Users"). We are committed to protecting personal information and being transparent about how it is collected and used. We do not share mobile numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

---

## 1. Information We Collect

On behalf of our Clients, we may collect the following information about End Users:

- Name
- Mobile phone number
- Email address
- Basic service or appointment details
- Information voluntarily provided in messages or forms (e.g., service requested, preferred time, feedback)

We do **not** intentionally collect sensitive financial information (such as credit card numbers) or detailed medical records through our messaging services.

---

## 2. How We Use Information

We use End User information solely to provide services to our Clients, including:

- Responding to customer inquiries
- Sending missed-call follow ups
- Sending appointment confirmations, reminders, or updates
- Sending post-visit follow-up messages, including review requests
- Improving the reliability and performance of our services

All messages sent via ReviewFlowCX for our Clients are **service-related** or **transactional** in nature, unless the End User has explicitly consented to receive marketing communications from the Client.

---

## 3. SMS Messaging and Consent

By providing a mobile number to one of our Clients (for example, via a website form, phone call, or in-person intake form), End Users may consent to receive SMS messages related to their inquiry, appointment, or service.

**Message & data rates may apply.**  
End Users may opt out of SMS at any time by replying **STOP** to any message.  
For assistance, End Users may reply **HELP**.

We require our Clients to obtain appropriate consent before sending messages to End Users through our platform.

---

## 4. Sharing of Information

We do **not sell** End User personal information.

We do **not** share mobile phone numbers or other personal information with third parties or affiliates for their own marketing or promotional purposes.

We may share information with:

- Service providers and vendors that enable our messaging and automation services (such as telecommunications carriers and hosting providers), strictly for the purpose of delivering our services.
- Authorities, if required by law or to protect our legal rights.

These third parties are only permitted to process information as necessary to perform services on our behalf.

---

## 5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

---

## 6. Data Retention

We retain personal information only for as long as necessary to:

- Provide services to our Clients,
- Comply with legal obligations,
- Resolve disputes, and
- Enforce our agreements.

Our Clients may have their own retention policies that apply to data they control.

---

## 7. Your Rights

End Users may have rights under applicable data protection laws, which may include:

- The right to access personal information we process on behalf of our Clients,
- The right to correct inaccurate information,
- The right to request deletion, where applicable,
- The right to withdraw consent to receive SMS messages at any time by replying **STOP**.

Because we act as a service provider to our Clients, End Users may need to contact the relevant business (our Client) directly to exercise certain rights. We will assist our Clients in responding to such requests where required.

---

## 8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our platform.

---

## 9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after any changes indicates acceptance of the updated policy.

---

## 10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

**Email:** reviewflowcx@gmail.com